Frequently Asked Questions
Everything you need to know about Scrapy Coco. From features to pricing to data protection.
General Questions
What makes Scrapy Coco the best Amazon rank tracker?
Scrapy Coco delivers real-time data without cache delays. While other tools often show outdated data, we simulate real user requests in your target region for maximum precision.
Is Scrapy Coco a Python library or a ready-to-use tool?
Scrapy Coco is a ready-to-use SaaS solution (Software as a Service) with a modern web dashboard. You need absolutely no programming skills. Simply enter ASINs and monitoring starts automatically.
How does buybox monitoring work?
Our system checks your individual Amazon seller ID in real time. This way Scrapy Coco immediately detects when a hijacker takes over your buybox and sends you an email alert so you don't lose any sales.
What is SmartSync™ mode?
SmartSync™ is our exclusive technology that bundles ranking checks, buybox monitoring and review scans into a single highly efficient pass. This saves credits and increases query speed.
Is Scrapy Coco secure and GDPR-compliant?
Yes, Scrapy Coco is "Made in Germany". All data is hosted on secure servers in Germany (Nuremberg) at Hetzner. We meet all the strict requirements of the GDPR.
Can I try Scrapy Coco for free?
Yes! You can try any plan free of charge for 7 days with no commitment. No cancellation is needed during the trial if you haven't provided payment details yet.
Pricing & Credits
Do I need a credit card for the trial?
No. The 7-day trial starts without a credit card. You only provide your payment details when you decide to subscribe after the trial.
How does the credit system work?
Every scan consumes credits according to a simple formula:
- 1 ASIN × 1 Keyword = 1 Credit
- 1 ASIN × 5 Keywords = 5 Credits
- Standard scan (ranking + badge) = 1 Credit
- Scan with buybox check or review alert = 2 Credits
- SmartSync™: Buybox + Review simultaneously = still only 2 Credits
Tip: For daily routine the standard scan is usually sufficient. Activate the buybox or review check only for your most important top sellers.
How often does the Coco Alert scan automatically?
The scan frequency depends on your plan:
- Starter: Monthly
- Pro: Weekly or monthly
- Business: Daily, weekly or monthly
How far back does the ranking history go?
- Starter: No history. Current status only
- Pro: Last 180 days
- Business: Unlimited. All data since the first scan
Note: History starts from the time of the first scan. Past Amazon data cannot be loaded retroactively.
How deep does Scrapy Coco search in Amazon results?
- Starter: Up to page 5
- Pro: Up to page 10
- Business: Up to page 20
A scan always costs the same amount of credits, regardless of whether your product is found on page 1 or page 10.
Can I cancel at any time?
Yes. All monthly plans can be canceled on a monthly basis, with no minimum term and no hidden fees. You can manage your subscription at any time directly in the settings under “Subscription & Billing”.
Is there an upgrade/downgrade option?
You can upgrade or downgrade your plan at any time. With an upgrade, the remaining amount for the current month is credited proportionally.
Team & Collaboration
How does the team feature work?
All team members work in real time on a common database. Changes, new ASINs, groups or scans are immediately visible to everyone, without delay.
- Starter: 1 user
- Pro: up to 3 users
- Business: up to 5 users
The monthly credit quota applies to the entire organization. All team members access the same pool.